Program at a Glance

Pre-Conference Workshop - Great Room 1

Respect Your Elders!
Learn how residential tenancy law affects seniors and the property managers that deal with them.Walk away with tools and knowledge to implement when servicing aging tenants. Doug Levitt will share real life case studies to teach us the legal duties and obligations that are owed to our aging tenants.

Douglas H. Levitt - Lawyer
HORLICK LEVITT DI LELLA LLP

Tradeshow
Grand 1

Lunch/AGM
Grand 2 & 3

CONCURRENT EDUCATION
TRACKS

1:30 PM – 2:45 PM

BUILDING MANAGEMENT & ADMINISTRATION TRACK
Great Room

Recognize the Signals

In this session, you'll walk away with a better understanding the aging process and how you can support your tenants. Learn how you can adapt customer service to better assist and to improve quality of life for your aging tenants.

This session will cover the changes that occur with normal aging how to recognize the signals that might suggest someone is experiencing cognitive or other changes that are not a part of normal aging. More importantly you will walk away with tools on how to support them and learn about support agencies that can be enlisted to help you.

Sarah Putman, Manager of Education, Alzheimer Society of Niagara Region

BUILDING MAINTENANCE
TRACK
Parlour Room

"If Only" - Tips on Being Prepared for Maintenance Emergencies!

Ethan Smith, GUS

Sponsored by

CONCURRENT EDUCATION
TRACKS

3:00 PM – 4:15 PM

BUILDING MANAGEMENT & ADMINISTRATION TRACK
Great Room

Let's Start Adapting Our Service & Design for Aging Tenants

Learn how to adapt your customer service to aging tenant and simple building modifications you can help make their life easier. Learn about support agencies that can be enlisted to help you.

Melanie Rowe, Former Administrator Long Term Care York Region and Kevin McCann, Vice President IHM

BUILDING MAINTENANCE
TRACK
Parlour Room

Crime Prevention Through Environmental Design

Learn from the experts how you can make your housing developments safer and improve the overall quality of life, by implementing internationally recognized Crime Prevention Through Environmental Design principles such as access control, natural surveillance and territorial reinforcement. Many of the principles are easy and very cost effective to apply.

Tom McKay, CPTED Ontario

Breakfast

CONCURRENT EDUCATION
TRACKS

8:30 AM – 9:45 AM

BUILDING MANAGEMENT & ADMINISTRATION TRACK
Grand Hall 1

Capital Planning – Strategic Planning for the Future – What corporations can do to delay major expenses

Ed Cipriani, Manager, Facilities Services, Region of Halton 

BUILDING MAINTENANCE
TRACK
Great Room

Key Tactics Pros Use For Fire Safety Preparation

Ben Trendle, Chief Fire Prevention Officer, Niagara Falls Fire Department

CONCURRENT EDUCATION
TRACKS

9:50 AM – 11:05 AM

BUILDING MANAGEMENT & ADMINISTRATION TRACK
Grand Hall 1

"Show Me the Money – Get Big Incentives for Making Your Building Smart and Efficient!"

Learn how Co-ops and Social Housing can lock in utility incentives, save money and be more self-sustained by implementing low-cost / high return Smart Building & Energy Efficiency technologies to lower operating costs.

Kristian Lavereau, COO, Kontrol Energy

BUILDING MAINTENANCE
TRACK
Great Room

"Embers are Still Hot - Now What?"

Expert Panel on what happens 0 - 72 hours when a fire hits your complex.

Panelists:
John Angkaw, Senior Director of Fire, Life Safety and Risk Management Toronto Community Housing
Ethan Smith, GUS 
Jimmy Mellor, Precision Property Management
Ben Trendle, Chief Fire Prevention Officer, Niagara Falls Fire Department

Break

CONCURRENT EDUCATION
TRACKS

11:20 AM – 12:35 PM

BUILDING MANAGEMENT & ADMINISTRATION TRACK
Grand Hall 1

New Affordable Builds, Assisting Seniors and Reducing Homelessness – How Niagara is Rockin' the Region!

Jeff Sinclair, Housing and Homeless Action Plan Advisor
Wendy Thompson, Manager Community Program, Niagara Region

BUILDING MAINTENANCE
TRACK
Great Room

Round Table Discussions

"Anything IHM"

Board Member TBA

Energy Savings

Kristian Lavereau, COO, Kontrol Energy

Benefits & Future of Fibre Optics

Josh Wignall, Bell Canada

Tips for Healthy Living

Gillian Chappell, Niagara Public Health

Lunch Awards/Closing Speaker

State of the Industry update Vision 2021

Highlights from the past 21 years and how the industry will transform over the next 20 months.

Jimmy Mellor, F.I.H.M., President IHM