Lisa Mackay, RSSW

Community Housing Support Worker, Wesley - Halton Housing Support Services

 

Bio coming soon.

 

Panel Session – Frustration Overload!

Let’s hear from the experts!  How to support staff in the development of coping methods and eviction prevention strategies when encountering challenging tenant situations and persons with mental health conditions interfering with others.

Build your case.  What can we do while waiting for Landlord and Tenant Board lengthy scheduling of hearing cases, where twelve months is the new norm? This session will share the many steps a Property Manager must implement to protect and support neighbouring tenants while ensuring the safety of staff. 

Panel Session – Who's Looking at Me?

Property Managers are experiencing burnout. What was once a rewarding career in preventing homelessness has, in some situations, become overwhelming. As we take on the role of the support person, managing complaints and aggressive tenants, the weariness is simmering, and some individuals are leaving the profession. 

What can we do to ease the burden of property managers and attract new people to our industry? The session will cover the challenges of being empathetic to tenants while running a business, tips to combat burnout of staff and maintain a positive outlook.