February 11, 2025 - Industry News
Deborah Filice, MEd, FIHM, CIHCM, CMMIII, RSSWI provide complete property management services, business consulting, educational services, specialized training, research, and curriculum development
I am one of those who “fell” into the housing profession. I returned to full-time work after a 10-year absence, initially accepting a two-month position to replace an early leave on a one-year grant. This temporary role became a 16-year employment with Hamilton East Kiwanis Non-Profit Homes.
39 years of property management and numerous volunteer positions.
I can laugh about it now, but I was pretty upset then. My first job was at Dairy Queen. My employment was short-lived, as I could not master the top curl on those soft vanilla cones. This experience confirmed that I was more suited to the business sector. My first property management job was as a housing receptionist, and the first day was the toughest when reality hit: a homeless mom and two toddlers came to the office for help.
That’s a challenging question, as I’ve had the privilege of enjoying numerous opportunities throughout my career and connecting with incredible individuals. One of the most fulfilling experiences has been the chance to bring my knowledge and professional background into the classroom as a teacher, an opportunity made possible through my IHM membership and accreditation.
I have always believed that we need a combination of on-the-job experience and formal education. Balancing work, family, financial, and volunteer responsibilities meant stretching the completion of my B.A. over 14 years. The journey was worthwhile, but it was challenging when a professor would say “remember taking that course last semester” and for me, it was more like seven years ago.
My first property management mentor in the 1980s was “John M." I admired John's professional competencies, but it was more his compassion and sincerity in supporting successful tenancies. John helped me to affirm my desire to serve others in my professional and volunteer efforts. There have been many more business-related mentors in my career, and I extend my gratitude today to those who believed in me and supported my journey. My greatest hero is my husband, married now 50 years; Frank continues to guide, support, listen, tolerate, and cheer me on. In addition, I have been blessed that my entire family has always been there for me.
What is the best advice you ever received?
Set realistic goals every year and break those goals down into 90-day milestones. Each quarter celebrate your accomplishments. In addition, I love the book Strengths Finder by Tom Rath. Mr. Rath suggests that we work on our strong competencies and that the weaknesses matter less. Whatever advice resonates with you will help support your confidence and help you excel in your personal and professional roles.
Property management can be a high-pressure job, and maintaining good self-care is necessary. Self-care doesn't make you less dedicated—it supports your ability to perform at your best and ensure long-term success. If you can prioritize self-care by setting clear boundaries, taking breaks, and your vacations, your actions can encourage others to follow suit.
What changes have you seen in property management in recent years?
This year's IWD 2025 campaign theme is Accelerate Action for gender equality. Early in my journey, housing was a very male-dominated profession. It's encouraging to see women's progress, breaking barriers and stepping into leadership roles. Technology has also profoundly affected the industry, allowing for more remote management, easier communication, and streamlining many operational tasks. The pandemic accelerated the adoption of these tools. The move towards remote management also shifted how teams meet and collaborate.
The funding committed to alleviating homelessness is not sufficient and never has been. The change needed is a greater shared commitment at the municipal, provincial, and federal levels to support the development and acquisition of permanent affordable housing with support. Sadly, this statement applies to the current landscape but has existed for decades and has led to a significant homelessness crisis. I do foresee that the rental property management sector will continue to need skilled and educated professionals. Homeownership has become increasingly unaffordable for most families, which has resulted in real estate companies and investors showing more interest in acquiring properties to rent.
For many years, my primary income was as a dressmaker, and now that I am in semi-retirement, I am enjoying rekindling my sewing passion.
