Career Opportunities
Brantford Native Housing
Housing & Residential Property Manager
Brantford
About BNH
Brantford Native Housing (BNH) provides a variety of Housing Programs and Support Services and assists First Nations, Metis, and Inuit people in accessing culturally appropriate programs and services. BNH is a Non-profit organization that serves all First Nations, Metis, and Inuit people regardless of status. BNH owns approximately 186 units including Rent-Geared-to-Income, Affordable (Market Rent), and Transitional Units.
SUMMARY
Reporting to the Executive Director the Housing and Residential Property Manager is responsible for managing the residential portfolio consisting of 186 units across Brantford, Ontario. This includes leading a team of 7 direct reports, leasing, administration, tenant services and relations, and property services.
RESPONSIBILITES
- Manage all aspects of the operation of a portfolio of multi-residential and scattered properties
- Oversee staff to ensure properties are well maintained and ensure all maintenance issues are addressed in a timely & cost-effective manner
- Detailed knowledge of RGI calculations and Housing Services Act
- Work with staff to ensure vacant units are leased, according to leasing procedures
- In-Depth knowledge of the Residential Tenancy Act as it pertains to Landlord and Tenant relations and responsibilities
- Complete and support annual income reviews and property inspections for all units
- Provide support to/supervise staff associated with the housing and transitional units portfolio including assisting in conducting annual performance reviews
- Prepare and submit forms to the Landlord and Tenant Board (LTB) as directed, sign and approve Notices for non-payment of rent, rent increases (N4/N5/N7/N8/N1/N2/N9/N11) with the assistance of Tenant Support worker staff.
- Experience with attending and hearing cases at the Landlord and Tenant Board
- Assist with unit inspections, unit turnovers, maintain keys and logs
- Assist with lease signings, income verification, rent calculations and intake as required
- Respond to tenant inquiries by phone and in person as required
- Provide daily problem solving and support the Director of Housing, Property and Maintenance Managers on tenant related issues
- Lead, manage, coach, and develop the housing team
- Review and implement new market, RGI, affordable rents on turnover/skip/eviction
- Review and approve/decline completed applications, assignments and sublets
- Negotiate, sign, and approve rental increases and lease terms aligning with market conditions and company policy
- Ensure a high level of service is provided to residents while maintaining a high retention rate
- Identify opportunities to improve service levels and implement programs, initiatives, and improvements
- Monitor annual operating expenses and execute operating plans in alignment with budgetary and financial goals
- Highly collaborative management and working style
REQUIREMENTS
- 3-5 years of experience in Residential Property Management working in a supervisory capacity preferred
- Completion of a university degree or college diploma program in a related field, or equivalent experience
- Experience in the non-profit housing sector an asset
- Excellent attention to detail
- Experience with budgeting and financial reporting
- Superior verbal and written communication, interpersonal and organizational skills
- Outgoing and adaptable to working in a fast paced and changing environment
- Detailed knowledge with RGI calculation and Housing Services Act, preferred
- Experience with the Residential Tenancies Act and Landlord & Tenant Board, preferred
- Excellent computer skills, with experience in Microsoft Excel, Word and Database Management.
- Understanding of the Residential Tenancies Act, Employment Standards Act, Human Rights Code, Fire Code, Building Standards Code, and Occupational Health & Safety Act
- Experience with Arcori property management software will be considered an asset
- Exceptional leadership skills, including ability to motivate, coach & develop direct reports
- Coordination of all property related matters
- Professionalism, flexibility and ability to work both in a team-oriented environment and independently
- Strong negotiation, analytical and problem-solving skills
- Criminal background check required
- Must have a valid G driver’s license and automotive insurance with minimum liability of $1,000,000.
- Strong supervisory and dynamic leadership skills
Please submit your cover letter with your resume and 3 references no later than 4:30 pm October 26, 2023.
Brantford Native Housing
Attention: Cheri Martin, Office Administrator
email: cmartin@brantfordnativehousing.com
Only candidates selected for interview will be contacted.
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