Chat Room Series - Managing Difficult Tenant Conversations: A Key Skill for Property Managers

October 15, 2025 | 12:00 PM - 01:00 PM - 2025-10-15 12:00 PM 2025-10-15 01:00 PM Chat Room Series - Managing Difficult Tenant Conversations: A Key Skill for Property Managers IHM Canada America/New_York

Thank You to Our Event Sponsor

12:00pm – 1:00pm (Eastern Standard Time)
via Zoom

Managing Difficult Tenant Conversations: A Key Skill for Property Managers

In every profession, challenging conversations are inevitable – and property management is no exception. Navigating difficult tenant interactions can often feel like walking a tightrope, where emotions run high and solutions may not always be clear. However, effective communication is essential, not only for resolving issues but for maintaining positive tenant relationships.

In the property management business, it’s crucial to develop the skills needed to handle these conversations with professionalism, empathy, and clarity. Tenants may express frustration or anger for a variety of reasons, but as property managers, it’s our job to guide these conversations in a productive direction, no matter the outcome.

Join us this OctoberIHM Chat session for a special discussion on strategies and best practices for managing challenging tenant interactions. We’ll explore:

Techniques for de-escalating tense situations
Active listening and empathy in conflict resolution
How to maintain professionalism while addressing tenant concerns

Whether you're dealing with late rent payments, maintenance delays, or other conflicts, these skills will help you navigate even the most difficult conversations with confidence. Don’t miss out on this opportunity to strengthen your communication toolkit and become a more effective property manager.

Moderator: Jimmy Mellor, FIHM, IHM President
Presenter: Tracy Geddes, AIHM, Niagara Region

Additional Participation

When registering online you have the opportunity to also ask the following:

What burning issues are you hoping will be discussed?
What questions do you have for the experts?

Event Registration

Cost

Members - FREE
Non-Members - $10 + HST

Please register in advance for this meeting.

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