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IHM News - Summer 2019, Volume 73

(Article from the IHM News newsletter - Summer 2019, Volume 73)
Fixing Our Blind Spots

In an organizational context, implicit biases – a preference for or belief about a particular group of people – are the blind spots you don't know you have. And when bias plays its silent hand in decision-making, it can have a profound impact on nearly every aspect of business.

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