Wednesday, May 10
|11:00 am||Golf Tournament – Hamilton Executive Club|
|7:00 pm – 8:30 pm||Registration Open and Welcome Reception – 8th Floor Panorama Room - Casablanca Hotel|
Thursday, May 11
|7:30 am – 8:30 am||
Breakfast & Opening Remarks – Lakeside Room
Reg Freake, Cllr
|8:30 am – 9:45 am||
Keynote Address – Lakeside Room
Rosita Hall - Professional Speaker and Coach
|9:30 am – 6:30 pm||Tradeshow Open – Reflections Room|
|9:45 am – 10:15 Break||Refreshment Break on Tradeshow Floor|
|10:15 am-11:45 am||
Panel Session – Frustration Overload! – Lakeside Room
Let’s hear from the experts! How to support staff in the development of coping methods and eviction prevention strategies when encountering challenging tenant situations and persons with mental health conditions interfering with others.
Build your case. What can we do while waiting for Landlord and Tenant Board lengthy scheduling of hearing cases, where twelve months is the new norm? This session will share the many steps a Property Manager must implement to protect and support neighbouring tenants while ensuring the safety of staff.
|11:45 am – 1:15 pm||Lunch and Visit Exhibits – Lakeside/Reflections|
|1:15 pm – 1:45 pm||Annual General Meeting – Lakeside Room|
|1:45 pm – 3:00 pm||Panel Session – Who’s Looking at Me? – Lakeside Room
Property Managers are experiencing burnout. What was once a rewarding career in preventing homelessness has, in some situations, become overwhelming. As we take on the role of the support person, managing complaints and aggressive tenants, the weariness is simmering, and some individuals are leaving the profession.
What can we do to ease the burden of property managers and attract new people to our industry? The session will cover the challenges of being empathetic to tenants while running a business, tips to combat burnout of staff and maintain a positive outlook.
|3:00 pm – 3:30 pm||Refreshment break on Tradeshow Floor|
|3:30 pm – 4:45 pm||
Plenary Session – Here’s Really Looking at You. Effective Communication/Relationship Management – Lakeside Room
Transform your work-life by enhancing your ability to communicate. Develop effective strategies to influence others, motivate for change, practice assertiveness, address conflict, adapting, and building your art of conversation. These skills are important when building and maintaining good professional relationships. Lets Communicate!
|4:45 pm – 6:30 pm||Reception on the Tradeshow Floor|
|6:30 pm||Tradeshow Tear Down|
Friday, May 12
|7:30 am – 8:30 am||Breakfast - Reflections|
|8:45 am – 10:15 am||
Roundtable Session – Here’s Looking at Our Partners – Lakeside Room
The keys to a safe and effective laundry facility - Jeff Gilpin, River Rock Laundry
Maintenance - Ed Cipriani, FIHM, Mohawk College
Technology Strategies for Operations - Meherzad Bakht, Yardi
Older Buildings Can Be Smart & Energy Efficient - Kristian Lavreau, Kontrol Energy
Sourcing Amenities - Rui DaSilva, Coinamatic
Fibre Optic Technology for Bulk Services - Jason Majeau, Bell
Considerations for roadway and parking lot/garage rehabilitation - Scott Pearson, Rimkus
EV Chargers - Adam Snider, Reliance Home Comfort
IHM - Did you know? - Deborah Filice, MEd, FIHM, CIHCM, CMMIII, DAF Property Management Services Inc
|10:15 am - 10:45 am||Refreshment break|
|10:45 am – 12:15 pm||
Win-Win! Managing Conflicts and Disputes Effectively
Learn about your options when conflicts arise and conversations and meetings are difficult. Develop your approach, tools and techniques for managing conflicts and disputes on the spot and over the long haul. Learn about third party interventions by mediators, conflict coaches and facilitators.
|12:15 pm – 2:00 pm||
Lunch & Awards/Prizes – Lakeside Room